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It also incorporates AI and automation that you can employ just about anywhere you see fit outside of having practically every core management function. Zendesk is a firm Spiceworks alternative and a dedicated help desk system with a strong emphasis on multichannel and multibrand management.
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So, you sure need to try it if you’re looking for a free help desk solution. And just like Spiceworks Desktop, the Cloud version integrates an Active Directory, which enables user authentication.įinally, the Cloud version of Spiceworks is also free. You can also create a user portal for users to submit tickets and track their progress. Both have a ticketing system and can be managed by multiple Admins or technicians.Ĭloud and Desktop allow building a knowledge base. So, there’s going to be little to no friction when switching. Spiceworks Cloud and Desktop are very similar design-wise. However, checklists, purchases, and reporting are essential ones, as per Spiceworks Community. Replacement for checklists in Spiceworks Cloud. However, this way is far from convenient. When you have your ticket open, click the Tasks tab. Source: Spiceworks CommunityĪnother essential feature that Spiceworks Cloud lack is Ticket Checklists. Secondly, the Cloud lacks the Purchasing feature, which allows you to track purchases, add quotes, track shipments and deploy to your inventory. The on-prem version does a better job building custom reports, and you can script your own reports using SQL. Firstly, the cloud version lacks the depth of reporting the on-prem version has. When it comes to Spiceworks Cloud, you have to sacrifice a few things. However, the cloud version falls short when it comes to features. So, Spiceworks Cloud is the first and only alternative suggested by the company. Spiceworks is deprecating the Desktop to focus on the advancement of the Cloud version. Our choice narrowed down to such help desk systems as Help Scout, Spiceworks Cloud, Zendesk, Jira Service Management, and Zoho Desk. We won’t be going into great detail about each tool but rather focus on the similarities and differences. With this in mind, we’ve explored the Spiceworks community and made a list of Spiceworks Desktop alternatives. But finding a suitable replacement can sure be confusing with this many options at hand. This is not necessarily a bad thing - it's an opportunity to grow and evolve. Have you been reading up on alternative platforms? Unfortunately, there are almost too many. But there’s one thing clear: IT pros need to prepare for this and find a replacement. There’s an ongoing discussion, and many users are unhappy with the decision. On December 31, 2021, Spiceworks will drop support and officially EOL the Desktop version of their help desk.